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傳統的經營思維
Traditional Business Concepts |
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強匠冷凍食品股份有限公司顧客滿意年代組織
New Organization Concepts in the Era of Customer Satisfaction |
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1.產品與服務品質由公司自訂
The Company sets up Product And Service Qualities |
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1.顧客導向；產品與服務品質由顧客訂定
Customer orientation:Customer sets up Product And Service Qualities |
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2.顧客指的是最終使用者
Customer means the End-user |
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2.下流程的人就是客戶；包含內部顧客與外部顧客
Downstream is the Customer, both interior and exterior |
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3.注重短期目標
Short Term Goals rule |
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3.注重長期效果
Emphasize on long Term Effect |
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4.小瑕疵是可被接受的
Minor Defects are acceptable |
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4.追求零缺點
Pursuit of Zero Defects |
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5.只訓練技術人員
Training for Technical Persons only |
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5.所有階層人員皆需接受訓練
Training for All Level Personnel |
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6.依賴管理者解決問題
Management is depended on for Solutions |
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6.團隊參與共同解決問題
Team Work for Solutions |
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7.品質是品管部門的責任
Quality is the Responsibility of QC |
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7.所有人員皆負起品質責任
All is responsible for the Quality |
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8.著重在事後檢查與補救
Dependent on Post inspection and Remedy |
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8.注重降低變異、預防錯誤
Look up to Lowering Deviations to Prevent Error |
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9.供應商的選擇基於價格高低
Selection of Supplies based on Price |
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9.供應商的選擇基於品質好壞
Selection of Supplies based on Quality |
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10.績效不佳是員工的錯
Employee's fault causes low performance |
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10.管理者必需對過程及績效負責
Management is responsible for both The Process and The Effect |
